Privacy & Disclaimer

Cookies

A cookie stores information in the browser on your computer when you visit a web page. Cookies are used to improve your user experience, for example by remembering your language choice or login the next time you visit a website. Cookies can also be used for marketing purposes. There are various types of cookies: tracking cookies (to follow and track your behavior on the Internet), technical cookies (e.g. to track language settings) and session cookies (temporary cookies that expire when you close your browser window).

[[name]] is a Belgian website and acts in accordance with the Belgian law on electronic communication, in this respect [[name]] follows the provisions set forth herein regarding cookies (law of June 13, 2005).

What are cookies used for?

As a visitor to our website, you agree that we use cookies. Our cookies ensure that your visit to the website is smooth and personalized. You can enable or disable the cookies yourself, but then you may experience problems when browsing our site.

The cookies used by [[name]] are harmless. We use them to ensure that what you see is appropriate for you as a visitor and to make browsing easier for you by remembering language settings, for example.

What cookies does [[name]] use?

On the one hand, we use session cookies which are essential for our website to work. These cannot be turned off on our servers.

On the other hand, we also use cookies that are non-essential, but make sure that the site you see is fully customized for you. There are three types: functional cookies, analytical cookies and advertising cookies.

In addition to our own cookies, we also use cookies from third-party websites on which we advertise.

Below is a list of the cookies we use.

First party cookies

Domain: www.hellohelp.be

Name Type Validity period
PHPSESSID Technical cookie for keeping track of session information until the browser is closed
notification cookie This cookie tracks whether or not you have accepted the cookie policy of this website. Expires 1 year after acceptance
Third party cookies

Domain: www.hellohelp.be

Name Type Validity period
__utma
Used to distinguish users and sessions.

The cookie is created when the javascript library is executed and no existing __utma cookies exist.

The cookie is updated each time data is sent to Google Analytics.

Expires 2 years after each visit
__utmt Used to slow down search speed. Expires after 10 minutes
__utmb
Used to determine new sessions/visits.

The cookie is created when the javascript library is executed and no existing __utmb cookies exist.

The cookie is updated each time data is sent to Google Analytics.

Expires after 30 minutes after each visit
__utmc Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie worked in conjunction with the __utmb cookie to determine if the user was participating in a new session/visit. End of browser session
__utmz Stores the traffic source or campaign that explains how the user reached the site. The cookie is created when the javascript library is executed and is updated each time data is sent to Google Analytics. Expires 6 months after each visit
In our privacy statement you can find all the information about how [[name]] processes your personal data.

How can you set your own cookies?

You can at any time change your cookie settings yourself in the settings of your web browser. There are different instructions for each browser, which you can consult via the links below. Also via the help function of your internet browser you can find a manual for this.

Cookie settings in Mozilla Firefox

Cookie settings in Microsoft Internet Explorer

Cookie settings in Google Chrome

Cookie settings in Safari

Cookie settings in Opera

You can enable or disable cookies. However, for an optimal user experience, we recommend that you enable cookies.

What rights do you have as a visitor to our website?

As a visitor to our website, you have the right to have your personal data processed securely, but you also acquire a number of rights.

You have the right to object to the processing of your personal data on compelling legitimate grounds.

You have the right of access, which means that you may request to know whether or not your personal data is being kept and/or processed, and whether or not it is being transmitted.

You have the right to correction, which means that your personal data can be corrected or removed at any time at your request.

You can read more about your rights and how to exercise them in our privacy statement.